Privacy Policy
We are committed to protecting the privacy of visitors to our online platform and users of our services. This policy explains how we collect, use, disclose, and safeguard your information when you visit our site or interact with our services. By using our service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect various types of information in connection with the services we provide.
Personal Information: This includes information that can be used to identify you, such as your name, mailing address, shipping address, payment information (processed securely by third-party providers), email address, and phone number. We collect this information when you create an account, place an order, request a repair service, sign up for newsletters, or contact us.
Transaction Data: Details about products and services you have purchased from us, including order history, pre-orders, repair service details, and payment details (excluding full payment card numbers which are not stored by us).
Usage Data: Information about how you access and use our site. This may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Device Information: Information about the device you use to access our service, such as hardware model, operating system, and mobile network information.
How We Collect Information
We collect information in the following ways:
Directly from You: We collect information you provide when you interact with our service, such as registering for an account, placing an order, submitting a form, or communicating with us.
Automatically: When you visit our site, we automatically collect certain information about your device and usage patterns through cookies, web beacons, and other tracking technologies.
From Third Parties: We may receive information from third-party service providers, such as payment processors or shipping companies, as necessary to provide our services.
How We Use Information
We use the collected information for various purposes:
To Provide and Maintain Our Service: Operating our website, processing transactions, managing your account, fulfilling orders, providing repair services, and delivering products.
To Improve and Personalize Our Service: Understanding how our site is used to enhance user experience, develop new features, and offer personalized content and product recommendations.
To Process Transactions: Completing sales, processing payments, and managing returns.
To Communicate with You: Sending order confirmations, updates about your purchases or services, responding to your inquiries, and providing customer support.
For Marketing and Promotional Purposes: Sending newsletters, promotional materials, and other information about our products, services, and special offers, where you have consented to receive such communications or where permitted by law. You can opt out of receiving these communications at any time.
For Security and Fraud Prevention: Detecting and preventing fraudulent transactions and other illegal activities, and protecting the security of our site and users.
To Comply with Legal Obligations: Meeting legal, regulatory, and compliance requirements.
Legal Basis for Processing
We process your information based on various legal grounds as permitted by applicable data protection laws, including:
Performance of a Contract: When we need to process your information to fulfill a contract with you, such as processing your order or providing a repair service.
Consent: Where you have given us clear consent to process your information for a specific purpose, such as sending you marketing emails. You have the right to withdraw your consent at any time.
Legal Obligation: When processing is necessary to comply with a legal obligation, such as retaining records for tax purposes.
Legitimate Interests: When processing is necessary for our legitimate business interests, provided these interests are not overridden by your data protection rights. This may include improving our services, preventing fraud, and marketing to existing customers (where permitted).
Sharing and Disclosure
We may share your information in certain circumstances:
With Service Providers: We may share your information with trusted third parties who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. These third parties are obligated to protect your information and only use it for the purposes for which it was disclosed.
For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
For Legal Requirements: We may disclose your information if required to do so by law, in response to a court order or subpoena, or if we believe that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or illegal activity, or protect the safety of our users or the public.
With Your Consent: We may share your information with your consent or at your direction.
Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). When your information is no longer needed, we will securely delete or anonymize it.
Your Privacy Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:
The Right to Access: You have the right to request a copy of the information we hold about you.
The Right to Rectification: You have the right to request that we correct any information about you that is inaccurate or incomplete.
The Right to Erasure: You have the right to request that we delete your information in certain circumstances.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your information in certain circumstances.
The Right to Object to Processing: You have the right to object to the processing of your information in certain circumstances, including for direct marketing.
The Right to Data Portability: You have the right to receive your information in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.
The Right to Withdraw Consent: If we process your information based on your consent, you have the right to withdraw your consent at any time.
The Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your information infringes applicable law.
To exercise any of these rights, please contact us using the contact details provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via a prominent notice on our service prior to the change becoming effective and update the "last updated" date at the top of this privacy policy (Note: date is not included in final output based on instructions, but concept explained here for internal logic). You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this privacy policy, please contact us:
By mail:
4
Chuo-dori,
5F,
Chiyoda City, Tokyo,
101-0021
Japan